Isaacs Web

FAQ

Isaacs FAQ

At Isaacs we often get asked rather familiar sounding questions! As a result, we have produced a nifty FAQ as a handy reference point for our customers.

What are your opening times? We open at 7.30am for breakfast (7am on weekends), and close at 11pm Sunday – Wednesday, midnight on Thursday, and 1am on Friday & Saturday. The bar itself opens for alcoholic drinks at 11.30am Monday – Friday, and 11am at the weekend, but look out for special early openings during Bank Holidays and special occasions.

What are your main food service times? We serve breakfast from 7.30am (7am on weekends) until 11.30am, with the main menu then kicking in until 9pm daily. We have a brunch-style version of our Full English on the main menu, so if you miss breakfast, you’re well looked after. We also have daily specials available from 11.30am, including matchday deals for every home Ipswich Town game (and televised away matches), and themed specials for Mothering Sunday, St. Patrick’s Day and all of the other notable events throughout the year.

Why do you sometimes run a reduced menu? During exceptionally busy days, we may have a Carte Du Jour in operation, offering a selection of our favourite dishes, with specials also available. This is to enable us to meet the high demand of a popular venue with potentially many hundreds of diners ordering at the same time. Thank you for your understanding.

When is your Pizza Bar open?  Monday – Friday: 11:30am – 10pm, Saturday 12pm – 10pm, Sunday 12pm – 7pm. You can eat your pizza or salad anywhere in Isaacs or have it boxed up to take away.

What happened to the Isaacs BBQ? The old Isaacs BBQ is now indoors, part of the new Isaacs Griddle at the front of the venue. The Griddle does not have set opening times, but will generally be open on Friday evening until late, Saturday daytime until late, and Sunday daytime. You can also grab a selection of lagers, ciders and soft drinks.

Isaacs can get very busy and I want to eat quickly, do you have any tips? Isaacs can get very busy on weekend lunchtimes and some weekday evenings, especially when the weather is being generous! If you fancy something you can eat quickly, Pizza Al Taglio can make your slice(s) of pizza for you in only a few minutes, or you can grab a quick salad bowl if you wish. The Griddle serves good food, fast, including burgers, skewers, egg baps, cheesey chips, and other favourites. You can of course still order from our main menu from the main bars, it just might take a little longer than normal.

What is the difference with your many bars? All of our bars at Isaacs offer something different, allowing us to offer a fantastic overall selection. For our best selection of real ale, visit the Merchant Bar (main upstairs bar), for cocktails and wine, head to the Courtyard Bar (main bar at rear of courtyard), and to beat the queues during our busy periods if you’re only seeking lager, cider or soft drinks, visit The Griddle at the front of the venue.

What is your dress code? We operate a relaxed dress code. You can stay casual, so as long as you are not caked in mud or wearing anything too objectionable you should be just fine. Please keep your top on (we are not quite on the beach) and please refrain from wearing steel toecap footwear. We reserve the right to deny entry if we require to do so.

What are your polices regarding preventing underage drinking? Isaacs operates a Challenge 21 policy, which will require any person appearing to be under the age of 21 to prove with appropriate identification that they are at least 18 years old.

Are children allowed in the venue? Accompanied under-18’s are welcome on the premises at Isaacs until 10pm daily.

Do you take table bookings? We are unable to take table bookings at the weekend as it is simply not practical for us to keep the most desirable tables free at peak times. However, we are a large, free-flow restaurant, with tables always available in various locations throughout the day, so finding a place to sit is not a problem. If you would like to discuss private room hire, please e-mail office@isaaclord.org

Are dogs allowed in the venue? Yes, outside if properly controlled and on a leash. Please consider others, as we are a family venue.

Why do you use polycarbonate glasses? Isaacs is a huge venue with a large outdoor courtyard, with a front terrace which converges with the Waterfront thoroughfare. With consideration to our neighbours, customers and our staff, this was a voluntary decision. In time, we aim to further eliminate the use of glass and adopt greater use of commercially-viable PET bottles.

How old do you have to be to enter? Accompanied under-18’s are welcome on the premises at Isaacs until 10pm daily.

Do you operate a loyalty scheme? Download the free Isaacs App for exclusive offers and information on the latest goings-on at Isaacs.

Why do you have door staff? Isaacs is a safe venue, in part because we have licensed door staff. We have always been proactive about security and the safety of our customers and staff. As a listed building, we also have to monitor the number of people in the venue and enforce strict fire regulations.

What time is your last entry? This remains at the discretion of the security team and Duty Manager, but generally 30 minutes before closing time.

Do you have access facilities for disabled persons? Yes, although much of Isaacs is a listed building, we have ramps, slopes and lifts in operation to enable access to almost the entirety of Isaacs.

Do you cater for vegetarians? Yes, we have a wide selection of meat-free dishes. Please see our menu for the full list, but we also have vegetarian specials making appearances throughout the week.

Do you offer Gluten-Free dishes? Yes, please ask your server for more information and to discuss specific requirements. Our staff will be happy to discuss any dietary requirements you may have and to provide further information or alternatives. We won’t make you feel like a fussy eater, just let us know what you need! Our menu, which offers vegetarian and gluten free dishes, is available here.

How do I apply to work at Isaacs? Please send an up-to-date CV to office@isaaclord.org

Where is the Micro Brewery and how can I become a member? The Briarbank Brewing Company is on Fore Street, adjacent to Isaacs. You do not need to be a member, though you can obtain a card for ease of access. Take a look here for more information.

Do you offer functions rooms or private room hire? Yes, we do everything! Email office@isaaclord.org with your requirements. For further information on private hire click here. For additional info on business hire, please click here.

I want my band to perform at Isaacs, how do I enquire about this? Email office@isaaclord.org and be sure to tell us about your act and to include some media so we can see you in action.

How do I enquire about viewing your Wedding Room? Email weddings@isaaclord.org as we would love to show you around.

Are you showing the “ABC v XYZ” game? The chances are very good that we’re showing the game you’re after! We screen both BT Sports HD and Sky Sports HD programming at Isaacs, and have the ability to show numerous live sports at the same time, so everyone’s a winner! Take a look at the listings here. If you have a sporting request, please let us know and we’ll try and help you out!

What live music do you have? We present live music every Sunday (and Bank Holiday Mondays) throughout the year. Keep an eye on our social media and web site calendar for the latest information on who is playing and when. We generally have a live DJ every Saturday night.

I would like to bring something to the attention of management, how do I do this? Please e-mail office@isaaclord.org and we will get back to you as soon as possible.

I represent a registered charity, how do I ask if Isaacs is willing to become involved? Please e-mail office@isaaclord.org. If we can help you, we will, but rest assured, we do a great deal for charitable causes.

Where can I leave feedback/complaints? Feel free to email us on feedback@isaaclord.org if you have any feedback or complaints.